tennagels Medientechnik GmbH has been developing entertainment technology, customised LED solutions, lighting architecture and media installations since 1999. We are creatives, engineers, team players and innovative thinkers. We work throughout Germany and internationally in a wide variety of areas: on the high seas, in special architecture, in amusement rides or even in public places. Always with the aim of inspiring people around the world
We are currently looking for a full-time
AV service technician specialising in video technology (f/m/x)
YOUR TASKS
- Acceptance of service requests, feedback on problem analyses and troubleshooting by telephone, email, remote maintenance or on site within a contractually defined response time
- Repair or replacement of defective components (spare parts stock)
- Programming support (video and audio playback system)
- On-site event and system support
- Regular maintenance and service work (e.g. on the substructure, electronics, mechanics)
- Analysing and rectifying malfunctions
- Processing tickets and managing the service software
- Team-oriented collaboration with programmers and system specialists
- Documentation for the customer
- Supporting the sales team in the creation of service and maintenance contracts
- In short: you get to the bottom of things and want to find the solution.
WHAT YOU BRING WITH YOU
- Completed studies (e.g. media technology) or comparable technical vocational training
- Experience in service and support in the field of AV technology
- Sound knowledge in the configuration and programming of control systems from leading manufacturers of AV technology
- Knowledge in the field of network technology
- Distinctive, independent way of working
- Responsibility and cost awareness
- Fluent German, business fluent English
- Ability to work in a team
- Travelling and on-call duty
- Great curiosity, passionate enthusiasm for work and a strong interest in innovative technology
YOU KNOW THESE TERMS
Managed Service, Ticketsystem, SLA, Asset Management, Remote
YOU ACCEPT THIS CHALLENGE WITH US
Active technical customer support internally and externally, problem, incident and request management, involvement in concept development, coordination of service calls, troubleshooting and fault rectification in complex AV systems
WHAT WE OFFER YOU
- An open-ended employment contract
- 30 days holiday per year and secure holiday planning
- A good work-life balance
- Professional and personal development opportunities
- Flexible working time models
- Professional IT equipment
- A stable, team-orientated working environment and a very good working atmosphere
- Intensive familiarisation accompanied by a mentor
- Possibility of mobile working
- Company pension scheme
- Company car
- E-Bike Leasing
INTERESTED?
Then apply now, stating your earliest possible starting date and your Salary expectations. We look forward to receiving your application documents with CV and references. Application for the area “AV service technician” by e-mail to Mrs Katja Sorge: hr@tennagels.com
