Managed Service

All-round support for maximum operational success: 24/7 monitoring, proactive maintenance and expert training

Optimize your AV technology with Tennagel's Managed Services

Tailor-made support for optimum operational reliability and fail-safe operation

Comprehensive AV Managed Service from Tennagels

Tennagels offers a comprehensive and customized AV Managed Service in the field of audio and video technology. This service is designed to continuously monitor, maintain and support the installed AV systems in order to ensure optimum operational security and reliability in line with the customer’s individual requirements and expectations.

24/7 service hotline and proactive troubleshooting for your AV systems

Broad service portfolio for individual requirements

Broad service portfolio for individual requirementsaThe Tennagels service portfolio comprises a variety of components, including a service hotline that is available 365 days a year, around the clock, a user help desk for fast and effective support, a NOC center (Network Operations Center) with real-time monitoring for proactive troubleshooting, SLA agreements (Service Level Agreements) to guarantee service quality, asset management for efficient management of resources, system maintenance for long-term functionality and tailored training concepts to improve user expertise.

Real-time monitoring and preventive measures for trouble-free performance

Continuous monitoring and maintenance of AV systems

Continuous monitoring involves real-time monitoring of audio-visual devices and the associated infrastructure to identify and resolve potential problems early on, before they can impact business operations. This enables a proactive approach to system management, minimizing downtime and ensuring smooth operations. The service also includes regular maintenance activities aimed at ensuring the long-term performance and reliability of the AV systems. This includes software and firmware updates, configuration changes in line with the customer’s changing requirements, as well as checking and optimizing system components to ensure that they always meet the latest standards.

User empowerment and dedicated support team for immediate solutions

Training and support for optimal use of AV technology

A central component of Tennagels’ AV Managed Services is the provision of training and technical support. Targeted training enables users to use the AV technology effectively and exploit the full potential of the systems. Customers also have a dedicated support team of system specialists at their disposal to assist with questions, problems or technical difficulties and provide solutions quickly. Through this holistic support, Tennagels ensures that the customer’s audio and video solutions are always up to date and deliver maximum performance. This allows the customer to concentrate on their core business, while Tennagels takes care of the reliable operation and maintenance of the AV systems, ensuring a long-term partnership and satisfaction.