Tennagels Service Portal
Today's complex media technology systems and higher demands on the availability of the systems make it necessary to realign the service area. We at tennagels Medientechnik are currently working on a holistic new service concept that focuses on the customer's requirements. The first step was to launch the new service portal.
The service portal exclusively for tennagels customers is web-based and can therefore be accessed and used worldwide. In addition to the 24/7 hotline and simple email inquiries, it provides an extended and simplified interface to the service technicians.
Depending on the agreed SLA, customers have access to everything from a personal ticket system to a customized wiki in which maintenance, service cases, known workarounds and much more can be collected. Even without a login, a simple request can be sent to the team. Access to the ticket system can be set up for different people within minutes. This means that a tool is available 24/7 that clearly defines and simplifies the processes involved in handling service requests.
Service Portal
Here you will find everything you need to know about our hardware and software, including solutions to problems, sources of interference, product numbers, circuit diagrams, spare part names, product updates, etc.
Log in to the portal and find all the content of your projects quickly and easily using the search function or with the help of relevant tags.